faichai Terms and Conditions — Know the Rules Before You Play
These Terms and Conditions govern your use of the faichai platform. Please read every section carefully. By registering an account or using any part of this site, you confirm that you have read, understood, and agreed to these terms in full.
Last updated: 2025. These terms apply to all users accessing faichai from the Philippines.
1. Acceptance of Terms
By accessing, browsing, or registering an account on the faichai platform, you acknowledge that you have read these Terms and Conditions in their entirety and that you agree to be legally bound by them. These terms constitute a binding agreement between you, the user, and faichai, the operator of this online gaming platform serving the Philippines market. If you do not agree with any part of these terms, you must not use this platform and should exit the site immediately. Your continued use of faichai after any revision to these terms constitutes your acceptance of the updated version. Certain features of the platform — including placing bets, accessing the live casino, and depositing funds — are only available to users who have completed registration and accepted these terms. If you are using the platform on behalf of another person or entity, you represent that you have the authority to bind that party to these terms as well.
2. Eligibility & Age Requirement
Access to faichai and all its gaming products — including the sportsbook, live casino, and slot online titles — is strictly limited to individuals who are at least 21 years of age, in accordance with applicable Philippine gaming regulations. By registering, you confirm that you meet this minimum age requirement and that you are legally permitted to participate in online gaming activities under the laws of the jurisdiction in which you reside. faichai reserves the right to request proof of age and identity at any time, and accounts found to belong to underage users will be suspended immediately and any funds held may be forfeited in line with regulatory requirements. Residents of jurisdictions where online gaming is prohibited by local law are not permitted to register or use this platform. It is the sole responsibility of the user to ensure that accessing and using faichai is lawful in their location. faichai does not knowingly accept registrations from users in restricted territories, and any account opened in violation of this rule may be closed without prior notice.
3. Account Creation & Security
To access the full range of features on faichai, you are required to create a personal account by providing accurate, complete, and current information during the registration process. You are permitted to hold only one account on the platform — duplicate accounts are strictly prohibited and may result in the suspension of all associated accounts and the forfeiture of any balances held within them. You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password, and for all activity that occurs under your account. If you suspect that your account has been accessed without authorization, you must notify faichai's support team immediately so that appropriate action can be taken to secure your account. faichai will never ask you to share your password via email or chat, and any such request should be treated as fraudulent. You must log out of your account at the end of each session, particularly when using shared or public devices, to prevent unauthorized access. faichai reserves the right to suspend or terminate any account where there is reasonable suspicion of security compromise, fraud, or misuse of the platform.
4. User Obligations & Responsibilities
As a registered user of faichai, you agree to use the platform solely for lawful and personal entertainment purposes in accordance with these Terms and Conditions. You must not use the platform to engage in any form of fraud, money laundering, match-fixing, or any other activity that is illegal under Philippine law or international standards. You agree not to use automated tools, bots, scripts, or software to interact with the platform in any way that is not expressly authorized, including but not limited to automated betting systems or account scraping. Any attempt to manipulate game outcomes, exploit technical errors, or abuse promotions in bad faith will result in immediate account suspension and the voiding of any associated winnings. You are responsible for ensuring that all information you provide to faichai — including your name, contact details, and payment information — is accurate and up to date at all times. Providing false information during registration or at any subsequent point is a breach of these terms and may result in permanent account closure. faichai expects all users to interact with customer support staff and fellow players in a respectful and professional manner.
5. Platform Usage Rules
faichai grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the platform strictly in accordance with these Terms and Conditions. All content on the platform — including game interfaces, odds data, live streams, promotional materials, and software — is provided for personal entertainment use only and must not be reproduced, distributed, or used commercially without explicit written consent from faichai. The platform must be used in a manner consistent with its intended purpose; any attempt to disrupt, overload, or interfere with the technical infrastructure of faichai, including through denial-of-service attacks or unauthorized access to backend systems, is strictly prohibited and may be reported to the appropriate authorities. faichai reserves the right to limit, restrict, or suspend access to any part of the platform at any time for maintenance, security reasons, or in response to a breach of these terms. Game results generated by faichai's certified systems are final and binding, and disputes arising from technical malfunctions will be handled in accordance with the platform's dispute resolution process. Users accessing the platform via the Android app or mobile browser are subject to the same terms as those accessing via desktop. faichai may introduce new features, remove existing ones, or alter the platform's functionality at any time without prior notice, and continued use of the platform after such changes constitutes acceptance of the updated experience.
6. Payments & Transactions (Philippine Peso)
All financial transactions on the faichai platform — including deposits, wagers, and withdrawals — are denominated and processed in Philippine Peso (PHP). By using the payment facilities on faichai, you confirm that all funds deposited are from legitimate sources and that you are the authorized holder of the payment method being used. Minimum and maximum deposit and withdrawal limits apply and may vary depending on the payment channel selected; current limits are displayed at the time of transaction. Withdrawal requests are processed to the same payment channel used for the original deposit wherever possible, as a standard anti-fraud measure. faichai is not responsible for delays caused by third-party payment processors, bank processing times, or issues with the payment provider on the user's end. Any deposits made in error or chargebacks initiated by the user without prior resolution through faichai's support process will be treated as a breach of these terms and may result in account suspension. faichai reserves the right to perform identity verification checks before processing withdrawal requests to ensure compliance with applicable anti-money laundering regulations in the Philippines.
7. Limitation of Liability
faichai provides its platform and all associated services on an "as is" and "as available" basis, without any warranty of uninterrupted access, error-free operation, or fitness for any specific purpose beyond personal entertainment. To the fullest extent permitted by applicable Philippine law, faichai shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to access the platform, including but not limited to loss of data, loss of winnings due to technical error, or unauthorized access to your account resulting from your failure to maintain credential security. faichai's total liability to any user in connection with the platform shall not exceed the amount deposited by that user during the thirty days preceding the claim. faichai is not responsible for the actions, content, or practices of any third-party services linked from or integrated with the platform. Interruptions to service caused by force majeure events — including natural disasters, regulatory actions, telecommunications failures, or cybersecurity incidents — are outside faichai's control and do not constitute a breach of these terms. Users participate in all games and place all bets at their own risk and acknowledge that gambling inherently involves the possibility of financial loss. faichai encourages all users to approach gaming responsibly and within their personal financial limits.
8. Account Suspension & Closure
faichai reserves the right to suspend, restrict, or permanently close any user account at its sole discretion if there is evidence or reasonable suspicion of a breach of these Terms and Conditions, fraudulent activity, or any behavior that is harmful to the integrity of the platform or its users. In cases of suspected fraud, money laundering, or regulatory non-compliance, faichai may freeze account balances pending investigation, and any funds found to be connected with prohibited activity may be withheld and reported to the relevant authorities. Users who wish to voluntarily close their account may do so by contacting faichai support; pending bets at the time of closure request will be settled in the normal course and any remaining balance will be returned via the registered payment method, subject to identity verification. Self-exclusion options are available for users who feel they need a break from gaming — for more information on this, visit the Responsible Gaming page. Accounts that have been inactive for an extended period may be subject to administrative closure following reasonable notice to the registered contact details. Re-registration after a permanent account closure is not permitted without prior written authorization from faichai. All decisions regarding account suspension or closure are made in accordance with faichai's internal policies and applicable Philippine regulations.
9. Intellectual Property Rights
All content, design elements, software, trademarks, logos, text, graphics, and other materials available on the faichai platform are the exclusive intellectual property of faichai or its licensed content providers, and are protected under applicable intellectual property laws. You are granted a limited personal license to view and use the platform content solely for your own non-commercial, personal entertainment purposes; this license does not include any right to copy, reproduce, modify, distribute, publicly display, or create derivative works from any content on the platform without faichai's prior written consent. The faichai brand name, logo, and all associated marks are proprietary and may not be used in any context — including social media, advertising, or third-party websites — without explicit authorization. Any feedback, suggestions, or ideas you submit to faichai regarding the platform may be used by faichai freely and without any obligation of compensation or attribution to you. Unauthorized use of faichai's intellectual property may result in legal action. If you believe that content on the platform infringes upon your own intellectual property rights, please contact faichai's support team with full details of your claim.
10. Third-Party Links & Services
The faichai platform may reference or integrate services provided by third-party game providers, payment processors, and technology partners whose own terms and privacy policies apply independently of these Terms and Conditions. faichai does not endorse, control, or take responsibility for the content, practices, or policies of any third-party services connected to or referenced by the platform. Where third-party game content is made available through faichai, those games are governed by the terms of the respective game providers, and faichai's role is limited to providing access to the platform through which those games are presented. Users who experience issues with a specific game title should contact faichai support, who will liaise with the relevant provider as necessary. faichai is not liable for any losses or damages arising from a user's interaction with third-party services accessed in connection with the platform. Any personal data shared with third-party payment processors is subject to those processors' own data handling policies, and faichai encourages users to review these where relevant. The inclusion of any third-party service or reference on the faichai platform does not constitute a warranty or recommendation regarding the quality or reliability of that service.
11. Changes to These Terms
faichai reserves the right to update, modify, or replace any part of these Terms and Conditions at any time, and such changes will become effective upon being posted to this page with an updated revision date. It is the responsibility of the user to review these terms periodically to remain informed of any changes. Where changes are significant, faichai may provide notice to registered users via the contact details on file, but is not obligated to do so for minor updates or clarifications. Your continued use of the faichai platform after any modification to these terms constitutes your binding acceptance of the revised version. If you do not agree to a revised version of the terms, you must cease using the platform and may request account closure through faichai's support team. Historical versions of these terms are not retained for user reference, and the current version published on this page supersedes all previous versions. faichai recommends bookmarking this page and checking it regularly, particularly before making new deposits or participating in promotional activities.
12. Applicable Law & Dispute Resolution
These Terms and Conditions are governed by and construed in accordance with the laws of the Philippines, and all disputes arising from or in connection with these terms or your use of the faichai platform shall be subject to the exclusive jurisdiction of the competent courts of the Philippines. In the event of a dispute, faichai encourages users to first contact the support team to seek resolution through direct communication, as most issues can be resolved quickly without formal proceedings. If a dispute cannot be resolved through support channels, the matter may be escalated through the formal dispute resolution process outlined in faichai's internal policies. Users agree that any claim or cause of action arising from the use of the platform must be filed within one year of the date on which the claim arose, or be permanently barred. faichai's failure to enforce any provision of these terms does not constitute a waiver of its right to enforce that provision in the future. If any provision of these terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. For questions about these terms, users can reach the faichai support team via the contact details provided in the FAQ section.
Questions? We're Here to Help.
If anything in these Terms and Conditions is unclear, our support team can help you understand your rights and responsibilities on faichai. You can also check the FAQ for quick answers.