faichai Privacy Policy — Your Data, Your Rights
At faichai, protecting the personal information of our Philippines players is a core commitment. This Privacy Policy explains what data we collect, how we use it, and the rights you have over your own information.
Last updated: 2025. This policy applies to all users accessing faichai from the Philippines.
1. Information We Collect
When you register and use faichai, we collect several categories of personal information necessary to provide you with a safe, compliant, and enjoyable gaming experience. Account information includes your full name, date of birth, email address, mobile number, and a username and password that you create during registration. Because faichai operates in the Philippines and processes transactions in Philippine Peso (PHP), we also collect payment-related information such as your preferred payment method, GCash or bank account details (where applicable), and transaction history — this data is essential for processing deposits, withdrawals, and verifying your identity in line with anti-money laundering regulations. Device and browser data is collected automatically when you access the platform, including your IP address, device type, operating system, browser version, and mobile network details, which help us detect fraud, maintain platform security, and optimize your experience on both desktop and the faichai Android app. We also collect usage data such as pages visited, games played, betting activity, session duration, and click patterns, which allow us to improve our services and personalize your experience. If you contact our support team, records of those communications — including chat logs and email correspondence — may also be retained. All data collection is conducted in accordance with applicable Philippine data privacy regulations and for the specific purposes outlined in this policy.
2. How We Use Your Information
faichai uses the personal information we collect for a clearly defined set of purposes, all of which are aimed at operating a secure, legal, and user-focused online gaming platform for players in the Philippines. The primary purpose is to create and maintain your account, verify your identity, and process your deposits and withdrawals in Philippine Peso through our supported payment channels. We use your data to provide access to our full range of products — including sportsbook betting, slot online titles, and live casino games — and to ensure that those products are displayed correctly on your device, whether you are playing on desktop or mobile. Your information is also used to fulfil our legal and regulatory obligations, including age verification (21+ requirement), responsible gaming checks, and compliance with anti-money laundering requirements under Philippine law. We may use your contact details to send you important service communications such as account verification emails, transaction confirmations, security alerts, and updates to this Privacy Policy or our Terms and Conditions — these communications are not optional as they are necessary for the operation of your account. Usage and behavioural data helps us improve the faichai platform, fix technical issues, and where you have given consent, personalize your in-platform experience. faichai does not use your personal data for automated decision-making that produces significant legal effects on you without human oversight.
3. Cookies & Tracking Technologies
faichai uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve the quality of your experience as a user based in the Philippines. Strictly necessary cookies are essential for the platform to operate — they enable you to log in, maintain your session securely, and navigate between pages without losing your game or betting activity. Functional cookies remember your preferences such as language settings, display options, and previously selected game categories, so you do not have to reconfigure them each time you visit. Analytical cookies help us understand how users interact with the faichai platform by collecting aggregated, anonymised data about pages viewed, time spent, and navigation paths; this information is used internally to identify areas for improvement and does not identify you as an individual. We do not use advertising or retargeting cookies that track your activity across other websites for the purpose of serving you third-party advertisements. You can manage or disable non-essential cookies through your browser settings at any time; however, disabling strictly necessary cookies may prevent certain features of the platform from working correctly. By continuing to use faichai after being notified of our cookie use, you consent to the placement of cookies as described in this section.
4. Data Storage & Security
faichai takes the security of your personal information seriously and implements a range of technical and organisational measures designed to protect your data against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the faichai platform is encrypted using industry-standard TLS (Transport Layer Security) protocols, ensuring that your login credentials, payment details, and personal information remain protected in transit. Sensitive data — including passwords and payment credentials — is stored in encrypted form and is never stored in plain text on our systems. Access to personal data within the faichai organisation is strictly limited to authorised personnel who require it to perform their job functions, and all staff with data access are subject to confidentiality obligations. We retain your personal data for as long as your account is active and for such additional period as may be required to meet our legal, regulatory, and audit obligations under Philippine law; when data is no longer required, it is securely deleted or anonymised. While faichai employs robust security practices, no online platform can guarantee absolute security, and users are encouraged to use strong, unique passwords and to log out after each session, particularly on shared devices. If you suspect any unauthorised access to your account, please contact our support team immediately so we can take prompt action to protect your information.
5. Sharing Data with Third Parties
faichai does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes — your data is not a product. There are, however, limited circumstances in which faichai shares certain user data with trusted third parties in order to operate the platform effectively and fulfil our legal obligations. We share data with payment processors and financial institutions solely to facilitate your deposits and withdrawals in Philippine Peso; these partners are contractually bound to handle your data securely and only for the specific purpose of processing your transactions. Game content providers may receive anonymised or aggregated session and gameplay data to support the technical operation of their games on the faichai platform, but they do not receive your personally identifiable information. faichai may disclose personal data to regulatory authorities, law enforcement agencies, or courts in the Philippines if required to do so by applicable law, a valid legal process, or in connection with the investigation of fraud, money laundering, or other criminal activity. In the event that faichai undergoes a business restructure, merger, or acquisition, user data may be transferred to the successor entity, subject to the same privacy protections described in this policy. All third parties with whom faichai shares data are required to comply with applicable data protection standards and are not permitted to use your data for any purpose beyond that for which it was shared.
6. Your Rights as a Data Subject
As a registered user of faichai and a data subject under applicable Philippine data privacy law, you have a number of important rights with respect to the personal information we hold about you. You have the right to access your personal data — you can request a copy of the information faichai holds about you at any time by contacting our support team, and we will respond within a reasonable timeframe. If any of your personal information is inaccurate or out of date, you have the right to request correction, and we encourage you to keep your account details current to ensure we can serve you effectively. You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal and regulatory retention obligations; note that some data may need to be retained even after account closure to comply with anti-money laundering regulations in the Philippines. You also have the right to withdraw consent for non-essential data processing activities, such as receiving optional communications, at any time without affecting the lawfulness of processing carried out before your withdrawal. If you have concerns about how faichai handles your personal data, you have the right to lodge a complaint with the relevant data protection authority in the Philippines. To exercise any of these rights, please contact the faichai support team directly — we are committed to responding to all data rights requests promptly and transparently.
7. Protection of Minors
faichai is an online gaming platform intended exclusively for adults aged 21 and above, in accordance with applicable Philippine gaming regulations, and we are firmly committed to preventing the use of our platform by minors. We do not knowingly collect, store, or process personal information from individuals under the age of 21, and our registration process includes age verification steps specifically designed to identify and prevent underage sign-ups. If faichai becomes aware that an account has been created by or on behalf of a minor, that account will be immediately suspended, any associated funds will be handled in accordance with regulatory requirements, and the relevant personal data will be securely deleted to the extent permitted by law. Parents and guardians who believe that a minor has accessed the faichai platform or registered an account are strongly encouraged to contact our support team immediately so that we can investigate and take appropriate action without delay. We also recommend that adults with minors in their household use parental control software and ensure that their faichai login credentials are kept strictly private. faichai supports the responsible gaming frameworks promoted by Philippine gaming authorities and treats the protection of minors as a non-negotiable priority across all aspects of the platform. For further information on our age verification and safeguarding practices, visit our Responsible Gaming page.
8. Policy Updates & Contact
faichai reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal and regulatory requirements in the Philippines. When material changes are made, we will update the effective date displayed at the top of this page and, where appropriate, notify registered users via their registered contact details. We encourage all users to review this Privacy Policy periodically to remain informed about how we protect your personal information; your continued use of the faichai platform after any update constitutes your acceptance of the revised policy. If you have questions, concerns, or requests relating to this Privacy Policy — including exercising any of your data subject rights — please reach out to the faichai support team via the contact details available on our FAQ page. We aim to respond to all privacy-related enquiries within a reasonable timeframe and to handle all requests with care and confidentiality. faichai is committed to being transparent about our data practices and to maintaining the trust of our Philippine player community at all times. Your privacy matters to us, and we will continue to invest in the systems, processes, and people needed to protect it as the platform grows.
Got Questions About Your Data?
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